Quiz 1 – Six Sigma Foundations and Project Selection

Which organization is most closely associated with the origin and early development of Six Sigma in the 1980s? *

Motorola

General Electric

Toyota

Ford Motor Company

Which sequence correctly represents the DMAIC improvement framework used for existing-process improvement? *

Define, Measure, Analyze, Improve, Control

Define, Analyze, Measure, Improve, Control

Measure, Define, Improve, Analyze, Control

Define, Improve, Measure, Analyze, Control

Which characteristic most directly indicates that a potential Green Belt project is suitable for Six Sigma improvement? *

Management has already selected the exact solution

It has a measurable performance gap with meaningful potential impact

The problem cannot be measured reliably

The project includes every related process in the organization

Which factor should be included when evaluating potential projects for selection? *

Strategic alignment

Preference for a particular statistical tool

Personal preference of the Green Belt

The number of charts expected in the final report

What is the primary purpose of a Six Sigma Project Charter? *

To document every statistical analysis before data collection

To guarantee that the proposed solution will work

To establish the problem, goal, scope, roles, and project direction

To replace the DMAIC methodology

Which statement is the most appropriate Problem Statement for a Six Sigma Project Charter? *

Customer-service response time is above the required service level

The department needs to purchase new customer-service software

Employees are not properly motivated to answer emails

Automation will eliminate the response-time problem

Which element of a Project Charter primarily establishes what the project will and will not address? *

Business Case

Project Scope

Project Sponsor

Project Timeline

A project initially covers retail-loan approval but later someone proposes adding mortgages, commercial loans, and credit-card applications without revising the project agreement. What project-management issue does this illustrate? *

Scope creep

Measurement-system analysis

Process capability

Control-chart selection

Which DMAIC phase is primarily concerned with identifying and verifying the important causes of a performance problem? *

Define

Measure

Analyze

Control

A Green Belt project has been selected because it has customer impact, measurable performance data, an identifiable process owner, manageable scope, and strategic relevance. What should normally be developed next to formally define the project? *

Project Charter

Final Control Plan

Final Statistical Analysis

Final Standard Operating Procedure