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Quiz 7 – Leadership and Sustaining Improvements

A Green Belt project has developed a technically effective improvement, but employees continue using the old process. Which activity most directly addresses the adoption problem? *
In stakeholder analysis, a department head has high influence over project success and high interest in the outcome. What does this combination indicate? *
Which role is primarily accountable for ensuring that an improved process remains operational and controlled after the Six Sigma project is completed? *
A RACI matrix assigns one person as the role that is ultimately answerable for completion of a task. Which RACI designation represents this role? *
After an improvement is implemented, the process begins gradually moving away from its improved target performance. What is this condition commonly called? *
A Control Plan states that a process measure exceeds its defined control threshold. What should happen next when a reaction plan is properly designed *
Which practice most directly helps ensure that an improved process is performed consistently by employees? *
Why should financial benefits from a Six Sigma project be verified after implementation? *
Which combination provides the strongest foundation for sustaining a Six Sigma improvement after project closure? *
A project has achieved its improvement target, the Control Plan is transferred to the Process Owner, benefits are verified, and required documentation is complete. What is the appropriate final project activity? *
Which action is most appropriate when employees resist a process change because they do not understand why the change is necessary? *
During a post-project audit, the process is meeting its specification but the documented Standard Work and Control Plan no longer match actual practice. What should the organization do? *